On Friday, April 25, 2025, British retail giant Marks & Spencer (M&S) announced a temporary suspension of online orders in the United Kingdom and Ireland.
This decision came in response to a cyberattack reported earlier that week. As a result of the incident, the company’s shares fell by 5%.
What Happened?
M&S stated that the cyberattack impacted their systems, prompting “proactive management” of the situation.
As part of their response, the company suspended online and mobile app orders.
They reassured customers that physical stores remain open and that a dedicated cybersecurity team is working to restore full digital services.
Scope of the Disruption
In addition to pausing online orders, some of M&S’s international websites also temporarily suspended order processing.
Customers reported issues with contactless payments and delays in “click and collect” services.
The company has not disclosed specific details about the nature of the attack or whether customer data has been compromised.
Company and Authorities’ Response
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Market Impact
Marks & Spencer generates approximately £13 billion in annual revenue, with around one-third coming from online sales of clothing and home goods.
This incident highlights the growing cybersecurity threats facing the retail sector and the increasing need for robust digital security investments.
